| Shipping Time |
- International Shipping: Delivery may take 1–3 weeks after your order has been placed, depending on the destination (excluding weekends and holidays).
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| Shipping Areas |
Southeast Asia (Cambodia, Laos, Vietnam, Philippines) |
| Shipping Fees |
- Orders under $100: Shipping fee of $10
- Orders of $100 or more: Free shipping (excluding items that require separate shipping and cannot be combined)
- If a product that qualified for free shipping is returned, the free shipping benefit may be revoked and the original shipping fee may be charged.
- Exchanges and returns due to change of mind will incur all related costs, including international shipping fees, which must be borne by the customer.
- For exchanges, customers are responsible for all international shipping costs, including:
- The return shipping fee to our designated return location
- The reshipping fee for the exchanged item
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| Track Order |
- You can track your order at Q Shopping > My Shopping > My Orders > Track Order.
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| Change Shipping Address |
- Available only for orders with the “Preparing for Shipment” status.
- You can change it directly at Q Shopping > My Shopping > My Orders > Order Details > Change Shipping Address.
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